Terms and Conditions

Riposte Analytics Limited

Terms and Conditions

1. Introduction

1.1 Welcome to the Riposte community.  Riposte is a social wellbeing platform that has been created to provide a safe community for you to express what’s important to you, in a way that can be combined and amplified with other voices, in order to build empathy and understanding of how different pockets of communities are experiencing their lives.  We do this by letting you post Content, including fistpumps and facepalms, allowing you to follow, support and ditto other peoples' posts. We also use the Content posted on Riposte to prepare and publish trending tables, and anonymised reports and Data Products, that help analyse the things that matter to different parts of our community. It is important for you to remember that you are responsible for the Content that you post and share.     

1.2 Please read these Terms carefully before using the Services. By using the Services, you warrant that you are at least 12 years old and that you have read and agree to  these Terms, which form a legal contract between you and the Company regarding the use of the Services. Your access to and use of the Services is conditioned on your acceptance of, and compliance with, these Terms. If you do not agree to the Terms, you must not access or use the Services. These Terms apply to all visitors, users and others who access or use the Services.

2. Definitions

2.1 For the purposes of these Terms and Conditions, the following definitions shall have the meanings specified below:

"Terms" means these Terms and Conditions and includes the Privacy Policy and the Code of Conduct;

"Riposte", "Company", "we", "us" or "our" means Riposte Analytics Limited, 9 Locke Street, Wairoa, 4108, New Zealand;

"the Application" or "Riposte app" means www.riposte.app and the Riposte mobile application for iOS and Android;

"you", "your" or "user" means any person who uses Riposte’s Services, whether a visitor or a registered user;

"Services" means all the services provided via the Riposte App and the Riposte website, and includes email/mobile notifications and communication, embeddable widgets, networks, products and Content .

"Content" means all information, text, links, graphics, photos, videos, comments or other materials or arrangements of materials published on, uploaded to, downloaded from, transmitted through, linked to, appearing on, or provided to the Services.

"Data Product" means all information or reports containing Content and aggregated and anonymised user information that is published or provided to third parties.

"including" and similar words do not imply any limitation.  

3. Basic Terms

3.1 If you accept these Terms and use the Services on behalf of an organisation (eg a company or a school), you represent and warrant that you are authorised to do so, in which case the terms “you” or “your” shall refer to that entity. You may use the Services only in compliance with these Terms and Conditions, and all applicable local, national, and international laws, rules and regulations.

3.2 Because Riposte offers a wide range of Services, sometimes we may make certain Riposte services or functions available subject to additional terms and conditions.  If this happens, you must comply with those additional terms and conditions.

4. Registration and Password

4.1 If you want to join the Riposte community and use the Services, you will need to create an account on the Riposte app.  Accounts registered using automated methods are not permitted and will be terminated.

4.2 When you register with us, you acknowledge that you are responsible for the accuracy of any identifying information you provide as part of the registration process.

4.3 When creating an individual account, you do not need to use your real name.  However, you must not impersonate anyone in a way that could mislead. Any parody accounts that breach our Code of Conduct will be disabled.

4.4 When creating an organisation account you must choose a name that fairly represents the organisation.  

4.5 You are responsible for safeguarding the password that you use to access Services and for any activities or actions under your password (except where you can show us that your account was used fraudulently by a third party, and that fraud was not caused by your carelessness or negligence). We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account.  Riposte cannot and will not be liable for any loss or damage arising from your failure to comply with the above. You must tell us straight away if you think someone may have accessed your account without permission.

4.6 You must make sure your account information is and stays accurate and up to date.  

5. Privacy

5.1 When you use the Services, we collect various types of personal information about you.  More information about what we collect, and how we treat your personal information, is set out in our Privacy Policy.  By using the Services, you consent to the collection and use (as set forth in the Privacy Policy) of your personal information, including the transfer of this information throughout New Zealand and/or other countries, as described in our Privacy Policy.  You understand that all of the information you provide through the use of our Services is used (among other things) for compiling anonymised Data Products for publishing in the media or providing to third parties.

5.2 As part of providing you the Services, we may need to provide you with certain communications, such as service announcements, administrative messages, or reporting notifications through email and/or push notification. These communications are part of the Services, and you may not be able to opt-out from receiving them while your Riposte account remains active.  You also consent to us sending you commercial electronic messages from time to time (but you will always be able to opt out).

6. Cookies

6.1 Cookies are small pieces of information that are stored in a browser-related file on your device when you use Riposte.  Cookies are widely used on most major websites and help us understand how many people are using the Services and what their usage patterns are.  Cookies do not collect personally identifiable information. You can disable cookies in your browser settings if you want to, but this may sometimes affect the functionality of the Services. More information about how to manage Cookies is set out in our Privacy Policy.

7. Using the Services

7.1 We grant you a limited, revocable, non-exclusive license to access and use the Services and the Content for your own personal, non-commercial use. This license does not include any collection, aggregation, copying, duplication, display or derivative use of the Services, nor any use of data mining, robots, spiders, or similar data gathering and extraction tools for any purpose unless expressly permitted by us in writing.

7.2 We and/or our Licensors own the Services themselves and all the intellectual property rights in the Services (except for the content of your posts).  This includes the software code underlying the Services, our brands and trademarks, graphics, logos, and icons.

7.3 When using the Services, you must comply with our Code of Conduct and you must not:

(a) do anything that violates the law or infringes anybody's rights;

(b) use the Services for a commercial purpose;

(c) mislead, harass, bully, abuse, threaten, intimidate or discriminate against any person;

(d) upload, or otherwise disseminate, any viruses or any malicious code or any other software that may damage the property of another;

(e) interfere or with the operation or functionality of the Services or anyone else's use of the Services;

(f) access someone else's account;

(g) attempt, or enable or encourage someone else, to do anything that would breach these Terms and Conditions or any of our policies.

8. Content

8.1 As between you and us, you own any original Content that you post on the Services.  However, we may not keep Content forever, so if is up to you to make sure you back up any Content that you might want in the future.  We are not liable for any loss of your Content.

8.2 By submitting, posting or displaying Content on or through the Services, you give us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide licence to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content for the purpose of providing and improving the Services and preparing anonymised Data Products (which we may publish and share with third parties, including the media). You agree that you will not be paid for such use of your Content.  You can control some of what we do with your Content in your account settings – see Your Privacy Choices for more details. However, when using the Services, you should generally only post information that you are comfortable sharing.

8.3 You must only post content that complies with applicable law and our Code of Conduct, and that is respectful and responsible.   

8.4 Riposte does not endorse, support, represent or guarantee the completeness, truthfulness, accuracy or reliability of any Content posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content or opinions that you might not agree with, or that might be offensive,  inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. We comply with our obligations under the Harmful Digital Communications Act, but Riposte will not otherwise be liable in any way for any Content, including, but not limited to, any errors or omissions in the Content, or any loss or damage of any kind incurred as a result of the use of any Content.

9. Links to Other Websites

9.1 Our Application and the Content on it may contain links to third-party websites or services, which are completely independent of Riposte. This means that they are not owned or controlled by Riposte. We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such site. Your linking to any other website is done at your own risk. Riposte will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use or reliance on any such content, goods or services available on or through any third-party website or services.

10. Changes to the Services

10.1 Our Services are continuously evolving and may change from time to time. We reserve the right, in our sole discretion, to add, withdraw, or modify any or all of the Services at any time without prior notice and without liability to you and to modify or replace these Terms at any time.

11. Ending the Services

11.1 You may deactivate your account at any time under your profile settings.  This will remove your account profile and posts from the application, and stop all data associated with your account and your posts from being included in the trending sections.  You may reactivate your account at any time by logging into the application. You may delete your account entirely by emailing admin@riposte.app. Our Privacy Policy explains in more detail what information we may retain if you delete your account.

11.2 If you breach these Terms and Conditions, our Code of Conduct or any of our other policies, or create legal exposure for us, we may suspend or terminate your account without further liability to you.  We reserve the right to remove any Content that we think breaches these Terms and Conditions, or Code of Conduct, or any of our policies, or that we think is otherwise harmful or inappropriate.

12. Providing Feedback

12.1 You acknowledge that any questions, comments, suggestions, ideas, feedback or other information provided by you about the Services are non-confidential. They shall become our sole property and we shall own exclusive rights, including all intellectual property rights, and shall be entitled to use and share them for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

13. Liability and Indemnity

13.1 We do our best to keep the Services running (subject to any downtime for maintenance and error-fixing).  However, we do not promise that the Services will always function as intended, be available or error-free, or that defects will be corrected.  

13.2 The Application may be subject to limitations, delays and other problems inherent in the use of internet and electronic communications. Riposte is not responsible for any delays, delivery failures or other damage resulting from such problems.

13.3 You use the Services at your own risk, and we do not make any warranties about the Services, including any warranties as to merchantability, fitness for purpose, or non-infringement.

13.4 To the extent permitted by law:

(a) we (and our directors, officers, employees and agents) will not be liable in any way (whether in contract, tort including negligence, under statute, or otherwise) for any user-generated Content accessed via the Services, or for the conduct of any of our users;

(b) we (and our directors, officers, employees and agents) will not be liable for any lost profits or revenue, lost data, lost business opportunity, or any indirect or consequential loss or damage that you suffer in relation to the Services;

(c) to the extent our liability is not otherwise excluded, our (and our directors', officers', employees' and agents') total liability to you in connection with the Services (whether in contract, tort including negligence, under statute, or otherwise) is limited to NZD5

13.5 For the avoidance of doubt, this clause does not limit our liability to you under the Fair Trading Act 1986, the Consumer Guarantees Act 1993, or the Privacy Act 1993.  

13.6 If anyone brings a claim against us in relation to Content you post on the Services, you indemnify us (and our directors, officers, employees and agents) and will hold us harmless from and against all losses, damages, costs and expenses (including reasonable legal fees) that we suffer as a result of that claim.  

14. General

14.1 These terms are governed by the laws of New Zealand and you submit to the jurisdiction of the New Zealand courts.

14.2 If we do not enforce any of these Terms and Conditions, it will not be considered a waiver.

14.3 These Terms and Conditions, together with our Privacy Policy and Code of Conduct, is the entire agreement between you and us relating to the Services, and supersedes any previous agreements, arrangements or understandings.

14.4 Our rights and remedies under these Terms and Conditions are cumulative.

14.5 If any of these Terms and Conditions is illegal, invalid or unenforceable, it will be read down so that it is legal, valid and enforceable.  Otherwise, it will be severed from these Terms and Conditions without affecting the remainder.

14.6 We may assign these Terms and Conditions in our discretion.



Riposte Code of Conduct

1. Introduction and Code of Conduct Purpose

1.1 The purpose of this Code of Conduct is to:

(a) Provide guidance to users on the appropriate use and management of content posted on the Riposte Application;

(b) Encourage good practice;

(c) Protect the safety of users, user privacy and user confidentiality;

(d) Uphold the reputation of Riposte as a safe and secure Application that encourages healthy expression by it's users and engagement with the community overall;

(e) Ensure that users are aware that Riposte has a zero-tolerance policy for users that use the Riposte Application as a vehicle for any unacceptable ‘electronic behaviour’.

2. Riposte Supports Open and Safe Expresssion

2.1 Riposte regards the use of the Riposte Application as primarily a form of communication and relationship among individuals. Riposte believes in the expression of experiences among its users and believes that users and the community can both derive and provide important benefits from exchanges of perspective.

2.2 Riposte trusts and expects its users to exercise personal responsibility whenever they participate in using the Riposte Application. The Riposte Application enables individuals to share their insights, express their experiences and share information within the context of a community distributed conversation. Each tool and medium has proper and improper uses.

2.3 There is a difference between voicing a legitimate concern or grievance and simply badmouthing or some other form of written abuse of someone or some service. While we want users to robustly express their experiences, we draw the line at conduct that may make someone feel unsafe, seriously distressed, or that could otherwise cause them harm.

2.4 If you have any confusion about whether to publish something on the Riposte Application, the intention is that this Code of Conduct will resolve it. If, after checking this Code of Conduct, you are still unclear, it is best to refrain from posting the content.

3. Be Who You Are

3.1 Riposte believes in transparency and honesty. Use your own voice; bring your own personality to the forefront and share your experiences in a respectful manner.

3.2 Some users post anonymously, using pseudonyms or false screen names. While Riposte encourages you to be who you are, if you do not use your real name then you must not impersonate anyone in a way that could mislead.

3.3 If you create a parody account, it must be obvious. Please refer to the Riposte Terms and Conditions for more information.

4. Respect Your Audience and Other Users

4.1 Riposte is an online community that reflects a diverse set of customs, values and points of view. We want you to feel confident to be yourself, however we want you to do this respectfully. This includes not only the obvious (no ethnic slurs, personal insults, obscenity etc) but also proper consideration of privacy and of topics that may be considered objectionable or inflammatory. Use your best judgment.

4.2 Remember that there are always consequences to what you publish. If you are about to publish something that makes you feel even slightly uncomfortable, we recommend thinking about why that is and ensuring that you are complying with this Code of Conduct.

5. Be Responsible

5.1 You have responsibility for what you publish on Riposte. Always abide by Riposte’s Code of Conduct and the Terms and Conditions.

5.2 You must respect other people’s intellectual property including trademarked names and slogans and copyrighted material. It’s best practice to assume that all content online is protected by copyright.

5.3 In addition to the laws pertaining to copyright and IP, you must respect all laws and regulations in relation to privacy (Privacy Act 1993) when publishing any content on the Riposte Application.

6. Riposte Compliance

6.1 Riposte has a zero-tolerance policy for any conduct (actual or perceived) posted on the Riposte Application that is:

(a) Threatening, abusive, intimidating or of a bullying or harassing nature;

(b) Discriminatory or derogatory;

(c) Violent or encourages or incites or facilitates any violent behaviour or is considered to be a ‘personal attack’ on another user;

(d) Illegal, or of a nature that advocates any kind of illegal activity;

(e) Related to any organised criminal organisations, or terrorist groups, or any posts or content that promote them;

(f) Related to or facilitates any act of sexual exploitation or sexual violence.

6.2 Riposte does not allow any posts on the Riposte Application that:

(g) Glorify or encourage suicide or self-injury;

(h) Contain intimate images, leaked nudes or revenge porn;

(i) Are offensive, or indecent or any material that contains vulgar, obscene or indecent language or images;

(j) Are bigoted, hateful or racially offensive;

(k) Infringe the copyright of another person;

(l) Discuss the personal information of other users when that user has not authorised the information that is posted.

6.3 Users who violate this Code of Conduct deliberately, intentionally and/or consistently may lose their Riposte account permanently.

7. Staying Secure

7.1 In the interests of your own security, we recommend that you do not publish:

(a) Any links to malicious content (e.g. malware, viruses) or illegal content;

(b) Passwords or information that may enable another person to access your Riposte account;

(c) Someone else’s personal information (e.g. their physical address) without their permission/consent.

8. Spam

8.1 You must not engage in username “squatting” or attempt to buy or sell usernames.

8.2 We do not allow:

(a) any automated engagement with Riposte (e.g. mass account creation, mass following or follower accumulation, automatic posting, posting across multiple accounts etc);

(b) any paid endorsements;

(c) users of Riposte to be spammed in anyway.

8.3 We reserve the right to reclaim usernames on behalf of businesses or individuals that hold legal claim or trademark on those usernames.

9. Reporting Posts

9.1 We are serious about protecting people from harm on Riposte and follow the safe harbour process set out in the Harmful Digital Communications Act for this reason. If you think content on Riposte is harmful, we encourage you to report the post, and if that doesn't resolve things to your satisfaction, to contact Netsafe (see www.netsafe.org.nz).

9.2 If you see a post that you think violates this Code of Conduct, you can report it by tapping on the information icon in the bottom right corner of a post, selecting the appropriate reporting option, and filling out the report form. The information in your report is provided to the author of the post (but you can choose whether you include your name and other personally identifiable information, or your profile information, or whether you keep your complaint anonymous).

9.3 The author of a post must respond to a report within 48 hours of the post being reported, either by deleting the post, making it "private" (which means nobody but the author can see that post) or requesting to leave it as is.  A copy of the response is sent to the person that reported the post.

9.4 If the author does not respond to the report within 48 hours, we will make the post "private". If the author chooses to leave the post as is, we will review the post, and decide to either make the post "private", or leave it as is, depending on what we think is appropriate (and in compliance with the law).

9.5 If the author thinks a report is an abuse of process they may also report it to us and we will follow the same response and review process.

9.6 If a post is reported multiple times, we may make it "private" automatically.

9.7 We reiterate that any users who violate this Code of Conduct deliberately, intentionally and/or consistently may lose their Riposte account permanently.

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